The Data Controller of your personal data and owner of the website https://www.campingpedraforca.com is CAMPING PEDRAFORCA SL with registered office at C/ Ctra. B-400, Km 13,5, 08697 Saldes – Barcelona and with Tax Identification Code B60434511. It is registered in the Commercial Registry of Barcelona, Volume: 38290, sheet 193, Page number B 105405, I/A 10 (hereinafter CAMPING PEDRAFORCA)

CAMPING PEDRAFORCA’s contact details in relation to data protection are:

2- PERSONAL DATA WE PROCESS AND PURPOSES

The data we collect, the way we obtain it, and the purpose of processing are as follows:

1. Contact forms and/or information request:
• Required data: name, email, phone
• Purpose: to respond to inquiries and/or provide information requested by the User
• Legitimation: user's consent
2. If you make a reservation through our website:
• Required data: first name and last name, address, email, phone, and credit/debit card information.
• Purpose: reservation management
• Legitimation: user's consent
3. Carry out the contractual relationship and related administrative, tax, and accounting tasks required by current legislation:
• Required data: first name and last name, phone, address, ID number, email, signature.
• Purpose: carry out internal commercial, fiscal, and administrative management
• Legitimation: Data subject's consent and contractual relationship
4. Perform the check-in process:
• Required data: first name and last name, phone, address, ID/passport
• Purpose: compliance with legal check-in obligations by this entity
• Legitimation: Under the provisions of Organic Law 4/2015, of March 30, on the protection of citizen security (LPSC)

1-Types of personal data we process:

For confidentiality reasons, we collect the minimum amount of data possible from the individuals we interact with, especially our clients, beyond what they voluntarily provide or what the law requires us to collect and retain for reservations made through booking engines.

We may collect and process the following categories of personal data:

a. Regarding our clients: name, title, gender, ID number or passport, payment data.

b. Your contact details, phone number if you make a phone reservation and provide it, your email address if you make a reservation from your email, or data required by the booking engine to make a reservation.

c. For our employees, identification data, social security data, bank details, and any data necessary for the employment relationship.

d. Identification data of our suppliers' contact persons in the case of companies.

e. Images captured by our surveillance cameras installed in our Camping site.

f. Images captured during events held at our establishment.

g. Information collected when you use our website and other digital media, if applicable. When you use our website, we might record your IP address, browser type, operating system, referring website, and web browsing behavior.

2-Your personal data will only be used for the following purposes:

a. Register you in our database if you make a booking, if you provide us with them in person or make a booking online.

b. To carry out the necessary commercial and administrative procedures with the users of our website and our customers or potential customers.

c. At CAMPING PEDRAFORCA we process the information you provide us with in order to respond to the request for information you send us, provide you with information about our services, internally and externally manage your bookings or the provision of our services, as well as the purchases we make from our suppliers, and comply with the legal obligations arising from these activities.

d. To communicate with you to answer your queries and deal with your complaints or obtain your opinion on the quality of our Campsites, our services or the treatment received.

e. To record the images captured by our video surveillance cameras for security reasons. These images may be given to the police or judicial authorities at their request.

f. To record the images captured at events in which it participates and their use for advertising purposes or dissemination among our customers.

g. Likewise, the data that may be collected during your browsing will be processed in order to provide access to the online content of the website, as well as to attend to the requests of the users of the website, keep a statistical record of visits (IP addresses, browser data, country, page accessed, etc.) in order to enable us to develop better services and products, optimise our offer and provide a more efficient customer service and improve the design and content of our websites.

h. The data of our customers and suppliers will be processed, within the contractual relationship that binds them to us, in compliance with administrative, fiscal and accounting obligations and, where appropriate, in compliance with the law on public safety.

In accordance with the LSSICE, we inform you that CAMPING PEDRAFORCA does not carry out SPAM practices, therefore, it does not send commercial mail by e-mail if it does not have the necessary legitimacy. In any case, you will always have the possibility of withdrawing your consent to receive our communications.

We will not process your personal data for any purpose other than those described in this Policy, except by legal obligation or court order.

Your personal data will not be subject to decisions based on automated processing that produce effects on you.

3-WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?

The legal basis that legitimises the processing of your personal data is your express consent given to carry out the purposes described above, which will be requested at the time you request information from us.

In the event of a commercial relationship between you, whether as a customer, supplier or employee and CAMPING PEDRAFORCA, the legal basis that legitimises the processing of your personal data will be the execution of the contractual relationship that will have been generated, as well as, where appropriate, compliance with the corresponding legal obligations.

The legal basis that legitimises the processing of the images recorded by our video surveillance cameras is our legitimate interest in maintaining the security of our facilities.

The legal basis for the processing of your personal data when you subscribe to our newsletter is your express consent.

The legal basis for the processing of images captured during our events and in which you participate is our legitimate interest and your express consent to publish them.

The legal basis for the transfer of your personal data to public authorities or bodies is compliance with current legislation.

4. DATA RETENTION. ¿How long shall we keep your personal data?

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

The personal data you provide us shall be kept for the time necessary to manage the information you request, or as long as there are contractual obligations deriving from services or content requested by users and subsequently until the expiration of legal, contractual or professional responsibilities that require its retention.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using our Services)
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them)
• Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation, or regulatory investigations)

Once the data has met the needs for which it was collected, we will delete it permanently. However, we will keep your data longer, if necessary, to comply with legal obligations. Likewise, it may be necessary to keep them for the time necessary until the prescription of the legal responsibilities that are generated.

If we have your e mail in our database for the sending of commercial information, it will be kept if the necessary legal basis that legitimizes its conservation and use is maintained. You have the right to erasure of personal data concerning to your data at any time in order not to receive commercial information.

The personal data you provide us shall be kept for the time necessary to manage the information you request, or as long as there are contractual obligations deriving from services or content requested by users and subsequently until the expiration of legal, contractual or professional responsibilities that require its retention.

Once the data has met the needs for which it was collected, we will delete it permanently. However, we will keep your data longer, if necessary, to comply with legal obligations. Likewise, it may be necessary to keep them for the time necessary until the prescription of the legal responsibilities that are generated.

5. DATA RECIPIENTS

Within our organisation, your personal data will be processed by duly authorised personnel and, if necessary or practical to fulfil the purposes indicated above, may be processed by third parties.

The categories of recipients to whom your personal data may be communicated from the companies owning the campsites listed in the first section or from CAMPING PEDRAFORCA are as follows:

a. Named third party processors, such as IT providers, consultants and advisors and other companies providing ancillary services. We may transfer, in certain cases, your data to technology companies based in the USA, but CAMPING PEDRAFORCA the security and legality of these transmissions because, in any case, these companies have adhered to the corresponding protocols of approval with the European data protection regulations.

b. Public entities and bodies, exclusively for the purpose of complying with the corresponding legal obligations.

c. Other providers to whom, where appropriate, your personal data may be transferred to financial institutions, fraud detection service providers, where appropriate, etc.

d. Video surveillance management company.

In any case, all of the aforementioned third parties will have previously signed the corresponding confidentiality commitment following our instructions in accordance with the current personal data protection regulations, will be subject to the duty of professional secrecy or will be acting in compliance with a legal obligation.

The information that you provide to us through this website will be hosted on the servers of CAMPING PEDRAFORCA.

6. RIGHTS ¿what are your rights when you provide us with your data?

If you wish to exercise the rights that the data protection regulations grant you, please send us an e-mail to the following address pedra@campingpedraforca.com putting in the subject the right you want to exercise and attaching a copy of your national identity document or passport.

The Rights that the current regulations recognize and that, where appropriate, may be exercised are:

Right of access to data:

You have the right to be informed by the Data Controller if your personal data is being processed or not, and if the process is confirmed, you shall be able to access it by providing the following information:

-The purposes of processing.

-The categories of data.

-The term or criteria for data retention.

Right to rectification:

You will have the right to request the Data Controller to rectify your data when they are inaccurate or incomplete by means of an additional rectifying statement.

Right to Erasure:

The data subject shall have the right to request the Data Controller to erase its data, when:

-The processing is illegal.

-The data subject has withdrawn its consent.

-They are no longer necessary in relation to the purposes for which they were collected or processed.

-The data subject has exercised the right of opposition and other legitimate reasons for the processing do not prevail.

-The data must be erased to fulfill a legal obligation of the Data Controller.

The data subject shall not have the right to request the Data Controller to erase their data when the processing is necessary:

-To exercise the right to freedom of expression and information.

-To fulfill a legal obligation of the Data Controller.

-For the preparation, exercise or defense of claims.

-For public interest based on current legislation for public health reasons or for historical, statistical or scientific research purposes.

Right to data portability:

You have the right to request the Data Controller to transfer your data to another Data Controller or to the same data subject, through a structured format of usual use and mechanical reading, when the processing is carried out by automated means and is based on:

-The consent of the data subject for specific purposes.

-The execution of a contract or pre-contract with the data subject.

The right to data portability will not apply when:

-The transmission is technically impossible.

-It can negatively affect the rights and freedoms of third parties.

-The processing has a public interest mission based on current legislation.

Right to restriction of processing:

1. The data subject shall have the right to obtain from the Data Controller restriction of processing where one of the following applies:

2. Where processing has been restricted under paragraph 1, such personal data shall, except for storage, only be processed with the data subject's consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

3. A data subject who has obtained restriction of processing pursuant to paragraph 1 shall be informed by the Data Controller before the restriction of processing is lifted.

Right of opposition:

The data subject shall have the right to object to processing of personal data, on grounds relating to his or her situation, at any time. The Data Controller shall no longer process the personal data unless the Controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defense of legal claims.

Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

Right not to be subject to profiling:

The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, mainly when is referred to the following personal aspects:

-Professional performance.

-Economic situation.

-Health.

-Preferences or personal interests.

-Reliability.

-Behavior.

-Location or movements of the person.

When profiling is based solely on automated processing:

-The data subject will have the right to be informed if the decision that can be taken could have legal effects that significantly affect him.

-The data subject will have the right to obtain human intervention from the Data Controller to express their point of view and to challenge the decision, if the processing has been authorized by:

-The explicit consent of the data subject.

-A contract between the Responsible and the data subject.

This right shall not apply if the decision:

7- SUPERVISORY AUTHORITY:

If you consider that CAMPING PEDRAFORCA has violated any of your rights protected by the personal data protection regulations or that it has violated any obligation regarding the protection of Personal Data, you have the right to submit a claim to the competent Supervisory Authority which in Spain is the Spanish Agency for Data Protection located at Calle Jorge Juan, 6. 28001 - Madrid. Tel. 901 100 099 - 912 663 517

You can also submit an electronic claim through the electronic address that is available on their website https://www.aepd.es/

8. GOVERNING LAW AND JURISDICTION

This privacy policy is governed in each and every one of its aspects by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons in regard to the processing of personal data and the free circulation of this data.

It is also governed by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. Likewise, our website is governed by Law 34/2002, of July 11, on Information Society and Electronic Commerce Services.

Any dispute arising from matters relating to our Website shall be exclusively subject to the jurisdiction of the courts of the city of Barcelona.

9. ADDITIONAL INFORMATION

SECURITY MEASURES:

The data you provide will be treated confidentially. CAMPING PEDRAFORCA has adopted all the technical and organizational measures and all the necessary levels of protection to guarantee the security in the treatment of the data and avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the stored data. Likewise, it is also guaranteed that the processing and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.

SSL CERTIFICATE (SECURE SOCKETS LAYER)

We use reasonable safeguards to protect personal information against loss and theft, including encryption technology, restricted access, “firewalls,” and Secure Socket Layers (SSL). The SSL CERTIFICATE provides authentication, privacy and information security between CAMPING PEDRAFORCA and the user. CAMPING PEDRAFORCA has a SSL security certificate certificates secure internet connections by encrypting data sent between your browser, our website you're visiting, and our website server.

However, security over the internet cannot be guaranteed. Our Company does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the internet, and you should take your own measures to protect your sensitive information. If you have any questions about the security of our Site, contact us through privacy@wecamp.net

SOCIAL NETWORKS

We inform you that CAMPING PEDRAFORCA may have a presence on social networks. The processing of the data of the people who become followers on the social networks (and/or carry out any link or action of connection through the social networks) of the official pages of CAMPING PEDRAFORCA will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network applicable in each case and previously accepted by the user.

CAMPING PEDRAFORCA will process your data for the purposes of correctly administering its presence on the social network, informing of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of content is prohibited:

- That are allegedly unlawful by national, community or international regulations or that carry out allegedly unlawful activities or contravene the principles of good faith.

-That infringe on the fundamental rights of persons, lacking in courtesy on the network, that annoy or could generate negative opinions in our users or third parties and in general any content that CAMPING PEDRAFORCA considers inappropriate.

- And in general, that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.

Likewise, CAMPING PEDRAFORCA reserves the right to remove, without prior notice, from the website or the corporate social network any content that is considered inappropriate.

In any case, if you send personal information through the social network, CAMPING PEDRAFORCA shall be exempt from liability in relation to the security measures applicable to the present platform and the user, should he/she wish to know them, should consult the corresponding particular conditions of the network in question.

VIDEO SURVEILLANCE

In some campsites, images are captured in order to preserve the security of people and property, as well as the facilities.

The user is informed by means of a video surveillance sign located in a sufficiently visible place in front of the camera, which informs that the facilities are under video surveillance.

No transfers are foreseen, except to the security forces, nor will there be any international transfer of data.

The images will be kept for a maximum period of 30 days from their capture. Once this period has elapsed, the images must be cancelled, in accordance with current legislation. This stipulates: "the cancellation will lead to the blocking of the data, and they will only be kept at the disposal of the Public Administrations, Judges and Courts, for the attention of possible liabilities arising from the processing, during the period of prescription of the latter. Once this period has expired, the data must be deleted".

LANGUAGE

The language applicable to this Privacy Policy is Spanish. Therefore, in case there is any contradiction in any of the versions we could provide in other languages, the Spanish version will prevail.

10. UPDATE

This Privacy Policy was last updated in July 2023 but may be updated at any time. We recommend that you check it every time you access our website in case it has suffered alterations.